Please be aware your order may come in separate packages due to shipping weight restrictions. No worries, the rest of your order should be with you shortly.
If it hasn’t been shipped yet that won’t be a problem. Cancelling orders is only possible if your order has not shipped. If your order has shipped, we cannot provide a refund.
Sorry this happened to you. Please contact our customer service team. You will be asked to send some more details and we will arrange a shipping of replacements asap.
Actually, we do have an offer for customers that place bigger orders. Reach out to us if you’re planning on spending over 1500€ in our store and we’ll provide you with a discount.
